The process
What can you expect when you contact Codian Robotics? Please always use sales@codian-robotics.com for the fastest reply.
1
Contact
We invite you to connect with us in the way that suits you best – be it via email at sales@codian-robotics.com, over the phone or in person. When reaching out, we kindly ask that you introduce yourself and your company, and share with us your specific needs and expectations. This will enable us to provide you with the most effective and tailored solutions.
More information
Based on your preferences, we can schedule a meeting to introduce our services and discuss the challenges and opportunities at hand. Alternatively, we can request additional information via email, including an explanation of your application, drawings and/or videos, details of the path, payload and product, etc. We would also appreciate knowing your preferred control system.
2
Initial response
We understand the importance of prompt communication and are committed to responding to your inquiries within one working day. Despite being located in the GMT time zone, we have found that email communication has proven to be highly effective with our partners around the globe.
More information
Our initial response typically involves requesting additional information to thoroughly understand your questions and application. The more details we have, the more effectively and swiftly we can assist you. We can perform calculations based on the working path, the weight of the product and gripper (also known as the manipulator or end effector), the desired rotation, inertia and your chosen control system. These calculations are a crucial step in identifying the most suitable robot for your application.
3
Follow up
We believe in keeping you informed every step of the way – we promise to do what we say and say what we do. Should you have any questions, or if your expectations differ at any point, we encourage you to reach out to us without hesitation. We’re here to ensure your experience with us is nothing short of exceptional.
More information
We offer ourselves to you as a trusted “Center of Expertise” in the area of delta robot mechanics. We are open to signing a Non-Disclosure Agreement (NDA) as we value confidentiality and believe strongly in the open sharing of all information necessary to find the perfect solution for your application.
Once the optimal solution for your needs has been determined, we will provide you with 3D drawings of the robot, supplemented with detailed product information, terms and conditions, and a personalized quotation.
4
Order
Once you have determined the type and quantity of robots required for your project, the next step is to send us a purchase order (PO). Upon receipt of your PO, we will respond with an order confirmation and a request for a down payment. This confirmation will detail the ordered robots and/or parts, delivery time, payment conditions, and terms and conditions. Our standard delivery time is 8 weeks. However, please note that in certain circumstances, delivery times may be shorter or longer depending on specific situations.
More information
We provide the service of mounting your servo motors. Please ensure the timely delivery of your servo motors to our address: Codian Robotics BV, Keplerlaan 24, 6716 BS Ede, Netherlands. Don’t forget to include our order number, which begins with 6000, in your correspondence.
5
Down payment
Prior to shipping, we mount your servo motors and verify the receipt of your down payment. Once everything is in order, we proceed with the shipment of your robots. Rest assured, we will provide you with the tracking number for your shipment, allowing you to monitor its journey every step of the way.
6
Shipping
Our shipping terms are set as FCA (Free Carrier) Ede NL, in accordance with Incoterms 2010, inclusive of packaging. Under these terms, we ensure that your shipment is safely loaded onto the truck. From that point forward, all risks, costs, and duties associated with the shipment are transferred to the purchaser. For destinations within Europe, we utilize truck transport. For locations outside of Europe, we opt for air freight to ensure timely delivery. We’re committed to providing you with a smooth and efficient shipping experience.
Additional information
Please note that all our quotations, orders placed with us, and contracts concluded with us are governed by the Metaalunie Conditions. These conditions have been filed at the Registry of the District Court of Rotterdam and are stipulated in the latest text lodged with the said court. You can review these conditions here. All our quotations remain valid for a period of 30 days from the quotation date. Please be aware that installation services are not included in our offerings. We appreciate your understanding and look forward to serving your needs.
Please be aware that all goods sold remain the exclusive property of Codian Robotics BV until the invoice is paid in full. In the event of non-payment, Codian Robotics BV reserves the right to reclaim the delivered goods without the need for court intervention. This is in accordance with our terms and conditions to ensure a fair and transparent transaction process.
Warranty
Our robots come with a warranty that covers production faults for a period of 1 year after delivery or 6 months after installation at the final customer’s site, whichever comes first. During this warranty period, you can return parts to us free of charge for inspection. If our investigation reveals a production fault, we will either repair or replace the part(s) at no cost to you. However, if the issue is not due to a production fault, charges will apply for the new or repaired part(s). Please note that if you require the assistance of a service engineer to replace the part(s), all related expenses will be your responsibility. We are committed to providing you with quality products and services, and we appreciate your understanding of our warranty terms.